Facebook is (again) in the middle of a recession drama content – except this time it’s nothing to do with breastfeeding, obscene cartoons, art, nipple exposed, or post race wear. This time, the drama centered around an activist for marriage equality and popular pages.
As the story goes, Murray Debris, activist and founder of the advocacy group Gay Marriage USA, recently banned from posting content on the Facebook page after Facebook considered a picture he posted ” violation of public policy and standards. “
Lipp, the ‘Gay Marriage USA’ featuring approximately 300,000 likes, saying that this is not the first time that Facebook has rebuked him for content posted on its page. He claimed that the content is not offensive or violates Facebook’s standards, but it is marked by the site due to numerous complaints from Facebook users homophobic.
Facebook Picture taken away and scolded Lipp features gay interracial married couples. Here it is:
After protest, Facebook restored picture and gave this statement:
The image content does not violate our terms, but it was removed because of error. Committed to our User Operations team reviews the millions of pieces of content a day to help keep Facebook safe for all. Our policy is implemented by a team of reviewers in several offices across the globe. The team has seen hundreds of thousands of reports every week, and as you can guess, sometimes we made mistakes and block content that we should not.
When Facebook deleted wrong New Yorker cartoons of last September, they made this statement:
More recently, we have wrong-block cartoon as part of our efforts to keep the site safe for everyone and quick to fix the error as soon as we were told. Facebook is a place where almost a billion people share more than a billion clicks a day link. Committed to our User Operations team reviews the millions of pieces of content a day to help keep Facebook safe for all. Our policy is implemented by a team of reviewers in several offices across the globe. The team has seen hundreds of thousands of reports every week, and as you can guess, sometimes we made mistakes and block content that we should not. We took steps to prevent this from happening in the future and we sincerely apologize for any inconvenience caused.
Almost identical response, as you can see. What is the common thread here? This Facebook messed up and they were sorry.
And we should not be too surprised if Facebook got it wrong and remove content that they should not. That “special operations teams user” usually did not mention the content Outsourcing moderators often confusing given some guidelines on what is acceptable and what is not. Facebook has millions and millions of pieces of content uploaded every day, and it is impossible police it all without the help of the user itself.
That’s why Facebook relies heavily on reports from users content that violates our policies. That may be what triggered these images (and all other pictures Lipp in the past) to be removed – a lot of complaining.
Facebook is not perfect in their content moderation (not even close). They have a severe phobia of the breast, and made some silly removal of content based here.
Many of them eventually returned departure, however. And Facebook always says “Sorry, our bad.” With more than 1 billion active users, and tens of thousands of pieces of content daily rolling, you can see why they messed it up every now and then.
Then again, Facebook content rules explicitly say anything about a picture of a gay couple. They say something about the harassment and hate speech, however. In a perfect world, that content can be cleared from the Gay Marriage USA Facebook page. While the offending images shown above are nowhere near the offensive, violent hate speech.
Gay Marriage USA has started a petition on Change.org called Facebook: Stop pandering to homophobes. Part of the purpose of the petition is achieved – the picture is restored. But in general “stop pandering to the” needs are met, and legitimate. I would agree that Facebook may be pandering to the homophobes when they remove certain content. But I would also say that it is not just homophobes. Content Facebook exhaust system is flawed. It makes mistakes.
But when infringing content from the page such as the United States was abolished Gay Marriage is often, based on complaints from users, Facebook is required to ensure that the contents of the moderator little more hesitant to act in future.